Frequently asked questions

Use the calculator. Choose the service, the property type and the number of bedrooms and bathrooms, plus any extras for a regular clean. The price is per visit and the same anywhere on Samui. The button sends the quote to our WhatsApp, and once we confirm it the price is final, as long as the property matches your description.

It depends on the type of cleaning, the type of home, the number of bedrooms, bathrooms and toilets (a separate guest toilet counts as one) and the number of floors. A house or villa usually has more floor space, terraces and outdoor areas than a condo with the same rooms, so it takes longer to clean. A second floor or a second kitchen also takes longer, and the calculator includes that time in the price. Cleaning the yard or a large terrace is an option you tick, shown as its own line. A small veranda or balcony is already included, and we do not clean swimming pools. Regular cleaning can have two extras (inside the fridge and inside the oven) and a frequency discount. There is no travel fee and no charge per square metre. Homes with five bedrooms or more, three floors or more, and unusually large villas we price from photos. If on arrival the job is clearly bigger than described (extra rooms, very large bathrooms, a yard to clean), our cleaner tells the coordinator and we agree the new price with you before continuing. The few rules are explained in how our cleaning prices are calculated.

A few days ahead is usually enough for regular and deep cleans. In the high season (late December to April, busiest around February) and in July and August, book earlier. Same-day cleans are possible if we have a free slot, at 20% more, because we rearrange the day's schedule to fit you in.

A regular clean of a one-bedroom condo, from 1,000 ฿, which costs less per visit on a weekly schedule.

No, we charge by the property, so a slower clean never costs you more.

Yes. A vacuum cleaner, mops, microfibre cloths and professional products are all included in the price. If you want a particular product used on a certain surface, leave it out and let us know.

It depends on the job. For large villas and post-construction cleaning we send more people or plan a longer visit, and agree this with you in advance. The price is based on the property, not on how long the clean takes.

A regular clean of a one-bedroom condo takes about two hours, and of a three-bedroom villa three and a half to four. The calculator gives an estimate for your home.

No. We agree how you will hand over the keys or a door code, and you get a photo report when we finish.

We tidy up without going through your personal belongings. We do not open drawers, safes or private cupboards unless you ask us to clean inside them.

Yes. Tell us about any pets when you book, and if your dog is nervous with strangers, please keep it in a separate room or in the garden during the visit.

Anything that needs a repair rather than cleaning (leaks, mould inside walls), outside windows and windows at height, and heavy furniture that would have to be moved. Each service page lists what is and is not included.

Yes. On a regular clean, a normal amount of dishes, about one sinkful, is included; for a big pile, send us a photo in the chat and we will agree it first. Deep cleans and move-in or move-out cleans include the dishes. On an Airbnb turnover the dishes are always included: we load the dishwasher, wash the rest by hand and put everything away. If a party has left an excessive mess, we send the host photos and agree it before carrying on.

Yes. The rubbish bags from the cleaning go out to your bins on every visit.

After the clean, in cash or by bank transfer, once you have seen the result or the photo report. No prepayment. If you pay by transfer, we send our Thai QR code or bank details in the chat after the clean.

Property managers and hosts on a contract can ask for a single monthly invoice listing every visit. For one-off cleans, the WhatsApp quote and the payment confirmation serve as your record.

Plans change, and that's fine. Cancelling or moving a visit is free. Please tell us as early as you can, ideally 24 hours ahead, so we can give the time to another client. If you are on a regular contract with us, the cancellation terms are the ones in your contract.

Only if the property differs from your description, for example it has more rooms. A heavily neglected home is assessed from photos before the visit, so the price is agreed before we start, never afterwards.

Local cleaners from our team, trained to our standard, and their work is checked against the checklist and the photos after every visit. Our coordinator takes your booking, briefs the cleaner who is coming to you and stays in touch with you. See how we control quality.

Tell us within 24 hours. If a checklist item was not done, we come back and redo it free of charge.

We try to send familiar faces to our regular clients, but the whole team works to the same standard and checklist, so whoever comes, the result is the same. The notes about your home are written down, so every cleaner who comes to you has them. If a cleaner is ill, we send someone else from the team or agree the nearest convenient time with you.

We agree the handover with you in advance: a key, a key safe or a door code. If you prefer, someone can let us in and lock up afterwards.

Yes. We speak English, Russian and Thai, on WhatsApp or by phone. Our coordinator briefs the cleaner in a language they understand.

Yes: cleaning between guests, beds made up with your linen, restocking from your list and a photo report before check-in. See turnover cleaning.

No, we do not offer a laundry service. On a turnover we make up the beds with your own clean linen and lay out your towels, and that is included in the price. We do not hire out linen.

From 8 cleans a month, 10% to 15% off the price list by agreement, with a single monthly invoice on request. See property manager contracts.

Yes: to you, to the owner, or to both.

Yes, priced by floor area: 50 ฿ per m², with a minimum of 4,000 ฿. See post-construction cleaning.

Yes, on request. Tell us the volume and send photos, and we will confirm the price.

Yes. It is priced as a deep clean and comes with a dated photo report for your landlord. See move-out cleaning.

Yes, from the inside: mirrors, inside glass and glass doors that can be reached from the floor, as each service checklist describes. We do not offer cleaning of outside windows or windows at height at the moment. The one exception is post-construction cleaning, which also covers ground-floor glass from the outside.

No, neither is part of our service. If you leave clean linen out, we make the beds with it. The only paid extras are inside the fridge and inside the oven on a regular clean; see the price list.

All of Koh Samui, at one price. There is no travel fee and no surcharge for any area, from Bophut, Maenam and Choeng Mon to Chaweng, Lamai, Nathon and the south. See areas we serve.