European quality control, local trained cleaners
How we control cleaning quality
The hard part of cleaning is not one good visit. It is getting the same result on the tenth visit, whichever cleaner comes, while you are not there to check. This page explains, step by step, how we do that.
The problem
Why quality is the real problem
Most people who have hired a cleaner on Samui know the pattern. The first visit is excellent. Then corners start to get skipped, the same cloth goes from the bathroom to the kitchen, the shower glass slowly turns white with limescale, and the cleaner says "yes" to everything but nothing changes. If you are abroad, you only find out when you get back, or when a guest leaves a review.
That is not because people do not care. It is because there is no standard, no checklist and no way of checking. So we built our service around exactly those three things.
Our approach
What "European quality control" means to us
It has nothing to do with where anyone comes from. It is a way of working: the standard is written down, the work is documented, and there is a clear rule for what happens when something is missed. The hands-on work is done with care by local cleaners who know tropical homes. The control system is what makes the result predictable, and it is the same across all our cleaning services on Koh Samui.
7 steps
Our quality system, step by step
A written standard for every room
Each service has its own checklist: regular, deep, turnover and post-construction. Each line is a specific task, not just "clean the bathroom".
Training before the first client
Every cleaner is trained on our checklists: the order of work, which product and cloth to use on which surface, what to photograph, and how to treat stone, teak and glass.
The checklist on every visit
The cleaner works through the checklist room by room, in the same order every time. Nothing is left to memory or mood.
Notes on your home
Your preferences are written down: which products you want used on the floors, how the beds are made, where the spare linen is kept, what not to touch. Whoever comes reads the notes first.
A photo report after every visit
Photos of each room once the work is done, sent to your WhatsApp. For hosts, they arrive before the guest checks in.
Every clean is checked
Each visit is checked against the checklist and the photos. If something falls short of the standard, we deal with it before you have to ask.
Free redo within 24 hours
If a checklist item was missed, tell us within 24 hours. We come back and put it right at no charge, and the fix goes into the notes and the training so it does not happen again.
Photo report
What the photo report shows
A photo report is only useful if it shows the things that matter. Ours covers:
- every bedroom, with the bed made and the floor in view;
- every bathroom: the shower glass, toilet, sink and taps;
- the kitchen: worktops, hob and sink;
- the living areas and the terrace;
- anything we noticed that you should know about: a stain, a broken item, a leak, ants, mould starting to grow behind a cupboard.
It arrives in the same WhatsApp chat as your booking, so everything about your home is in one place.
Checklist
Example: the standard checklist
This is the list a cleaner works through on a regular visit. Deep cleans and turnovers add their own items.
Kitchen
- Worktops and splashback
- Hob and outside of appliances
- Sink and taps polished
- Cupboard fronts wiped
- Rubbish out, bins wiped
Bathrooms
- Toilet inside and out
- Sink, shower or bath
- Mirrors and glass squeegeed
- Taps polished
- Towels hung neatly
Rooms
- All reachable surfaces dusted
- Beds made
- Mirrors and glass tables
- Switches and handles wiped
- General tidy without moving personal items
Floors and terrace
- Vacuuming, including under beds
- Mopping
- Entrance area swept
- Terrace furniture wiped
- Photo report
Rules
Rules that protect you
A fixed price before the visit
The price comes from our public price list and is agreed before we arrive. Extras are only added from the list, and only with your agreement.
Pay after you accept the work
You pay after the clean, in cash or by bank transfer, once you have seen the result or the photo report. No prepayment.
One point of contact
You arrange everything with us on WhatsApp or by phone. We speak English, Russian and Thai, and our coordinator briefs the cleaner in a language they understand. No language barrier and no misunderstandings at the door.
Keys and access
How we get in, whether by key, key safe or door code, is agreed with you in writing before the first visit.
Honesty
What we will not promise
We will not claim to be "the best on Samui" or offer an unconditional "100% guarantee". What we do promise is specific and easy to check: the checklist, the photo report, the fixed price and the free redo within 24 hours. If we ever fall short of that, you have the photos and the rule to hold us to it.
See the result for yourself
Book a first clean and judge us by the photo report.