Terms of service

You can book on WhatsApp, by phone or using the form on this website. A booking is confirmed once we have confirmed the date and time to you in a message.

• Our public price list and calculator give a quote for the property as you describe it: type, bedrooms, bathrooms and toilets, floors, a second kitchen, cleaning the yard or a large terrace if you ask for it and, for regular cleaning, any extras. The price is the same anywhere on Koh Samui, with no travel fee. Your price is the one we confirm to you in our chat for that booking. Once confirmed, it does not change, as long as the property matches your description.
• Prices on this website are valid from 17 October 2026. We may update them from time to time. A booking we have already confirmed keeps its confirmed price. For regular cleaning, we will give you at least 30 days' notice before a new price applies to you.
• If your quote was based on an older version of our prices, we will tell you the current price before we confirm the booking.
• Extras (inside the fridge or the oven on a regular clean, cleaning the yard or a large terrace) are agreed before the visit. We do not add anything on the day without your agreement.
• If the property turns out to be very different from your description, for example much larger or heavily neglected, we will tell you before we start and agree the price with you. If on arrival the job is clearly bigger than described (extra rooms, very large bathrooms, a yard to clean), our cleaner tells the coordinator and we agree the new price with you before continuing. If you do not agree, the visit is cancelled free of charge.
• Homes with 5 or more bedrooms or 3 or more floors, very large villas, large or heavy post-construction jobs and heavily neglected properties are priced from photos before we book them.

There is no prepayment. You pay in cash or by bank transfer after the work is done, once you have checked it or seen the photo report. If you pay by transfer, we send our Thai QR code or bank details in the chat. Property managers on a contract can ask to pay by monthly invoice, as agreed in writing.

Every visit follows the checklist for your service. If a checklist item was missed, tell us within 24 hours of the visit, ideally with a photo, and we will come back and redo that item free of charge. This applies to the items on the checklist and to any extras you booked.

• Plans change, and that's fine. You can cancel or move a visit free of charge.
• Please tell us as early as you can, ideally 24 hours ahead, so we can give the time to another client.
• If you have a regular cleaning contract with us, the cancellation terms in your contract apply.
• If we need to move a visit, we will tell you as early as possible and offer another time, at no cost to you.

How we get in (keys, door codes, someone at home) is agreed in writing in our WhatsApp chat before the first visit. We use keys and codes only for the visits you have booked, and we return keys as agreed. Please make sure the water and electricity are on, and put away cash, valuables and anything fragile you do not want handled.

We work carefully. If you notice damage that you believe happened during a visit, tell us within 24 hours and send photos. We review each case individually and agree with you how to resolve it. This does not cover normal wear and tear or defects that were there before the visit.

These terms are governed by Thai law. If we change them, the version on this page on the day you made your booking applies. For any questions, contact us on WhatsApp or by phone: +66 62 284 3374. How we handle your data is described in our privacy policy.

Airbnb is a trademark of Airbnb, Inc. We are an independent cleaning service and are not affiliated with Airbnb.

Last updated: 17 October 2026.