Privacy policy

Granny's Cleaning is a home cleaning service on Koh Samui, Surat Thani, Thailand. We decide how your personal data is used, which makes us responsible for it (the "data controller" under the PDPA). For any question about your data, message us on WhatsApp: +66 62 284 3374, or email [email protected].

• Your name.
• Your phone number and WhatsApp contact, or your email address if you write to us by email, to arrange the visit and send you the photo report.
• The address and map pin of the property, to find the property and plan the visit.
• Access notes: gate or door codes, where the keys are left, parking, pets, alarm instructions.
• Photos of completed work (the photo report), and any photos of the property you send us for a quote.
• Booking details and messages: dates, service, price, payment, and any feedback or complaint.
• The booking form on this website: what you type into it and the calculator quote attached to it.
• Website statistics, if switched on: visits and button clicks counted by Google Analytics. These do not include your name or phone number.

When you pay by bank transfer, we see the payer's name shown on the transfer. We do not ask for ID or passport numbers, bank card details or health information.

• To quote for, book and carry out the cleaning and send the photo report: we need this to provide the service you have asked for.
• To handle payment, redo requests and complaints.
• To keep the accounting records required by Thai law.
• To improve the website, using visit statistics.

We do not sell your data, we do not use it for advertising, and we only message you about your bookings, unless you ask us to do more.

Only our team: the person who handles bookings, and the cleaners assigned to your visit, who see only the address and access notes they need for that visit. We do not sell your data. We share it only with the providers we need to run the service: the messaging and website services listed below and, if you ask us to arrange waste removal, the partner who does it, who receives only the address and time.

• Messages you send us on WhatsApp pass through WhatsApp and are covered by its own privacy policy.
• Emails you send us are stored by our email service provider.
• The website runs on a hosting service that keeps standard technical logs, such as IP addresses, for security.
• We disclose data to authorities only when Thai law requires it.

Some of these services (WhatsApp, our email provider, our website host, and Google Analytics if website statistics are switched on) store data on servers outside Thailand. We only use well-known providers that have their own data protection safeguards.

The website stores your chosen language in your browser's local storage. This contains no information about you. We do not use advertising cookies. Analytics cookies are used only if website statistics are switched on at a later date. In that case Google Analytics sets its own cookies to count visits, and you can block them in your browser settings.

• Contact details and booking history: while you use our service and up to 2 years after your last booking, then deleted.
• Access notes: updated as soon as you tell us something has changed, and deleted when you stop using our service.
• Photos of completed work: up to 12 months, for quality checks and in case of questions about a visit.
• Accounting records: for as long as Thai law requires.
• Website statistics: no longer than 14 months.

Under the PDPA you can ask us to:

• show you the personal data we hold about you and give you a copy;
• correct data that is wrong or out of date;
• delete your data or stop using it, unless the law requires us to keep it (for example accounting records);
• withdraw any consent you have given, at any time.

Send your request on WhatsApp to +66 62 284 3374 or by email to [email protected]. It is free, and we reply within 30 days, usually much sooner. If you believe we have not handled your data properly, you can also complain to Thailand's Office of the Personal Data Protection Committee (PDPC).

Your address and access notes are seen only by the people who need them for your visit. When you stop using our service, or tell us a code has changed, we delete the old access notes.

If we change this policy, we will update this page and the date below.

Last updated: 17 October 2026.